Eastern Iowa Community College District


Information Technology Services (ITS)

ITS Home Page

EICCD Home Page
Faculty/Staff Intranet
Kahl Education Building
326 West Third Street
Davenport, Iowa
52801-1219
Request Technology Support

Help Desk: 563-336-3456
Email:
helpdesk@eicc.edu
Hours: M-Th 7 AM to 6 PM;
          Fri 7 AM to 4:30 PM

September 2009 Newsletter

Contents

Note from the CIO Use CampusCruiser to Access e-bridge
DO NOT Respond to Email Requests for User Name and Password H1N1 Flu Information from the CDC and HHS
'My Web Pages' in CampusCruiser with Link to It in Your Directory Profile Logging into Computers in the Multimedia Rooms
CampusCruiser Refinements Tired of Security Warnings?
Student Technology Guide is Available Call the Help Desk
Moving Class Materials to a New Semester in CampusCruiser Construction and Network Upgrade Activities
Switching to Symantec Anti-virus Protection Not using CampusCruiser Email? Forward your Email.
Professional Development Records Web Site Preventing CampusCruiser from Automatically Logging Off
Assignments and Grades in CampusCruiser Quick Student Progress Reports
ITS Web site

Note from the CIO

I just want to take this opportunity to wish each of you nothing but success this Fall!! Everyone is busy and the parking lots are bursting so we will have our challenges and opportunities. As you will see the ITS staff has been hard at work all summer making improvements at every location. I hope you will take a moment to thank them when you see them!

Carol


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Use CampusCruiser to Access e-bridge



The old way of accessing e-bridge through the EICCD home page will soon be removed. Instead you can always access e-bridge from CampusCruiser by clicking on the e-bridge tab at the top of the CampusCruiser page. Then in the dark blue line immediately below the brown tabs, click on either "Student", "Faculty", "Advisor", etc. The red diamond denotes your current position. Remember that additional options will be available to you once you are logged into CampusCruiser.


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DO NOT Respond to Email Requests for User Name and Password

ITS staff and Campus Technicians will NEVER ask for your user name and password via email. Any email that you receive that seems to be from our staff and makes such a request is a "phish" email, an attempt to get your user name and password and use those to obtain personal information for you. Such emails should be deleted immediately -- you should NEVER respond to them.

Here is a sample of an email you should delete:

***************************************************
From: Mail Administrator [mailto:info@info.edu]
Sent: Sunday, August 30, 2009 10:27 AM
To: undisclosed-recipients
Subject: Confirm Email Account


This mail is to inform all our webmail users that we will be maintaining and upgrading our website in a couple of days.As a Subscriber you are required to send us your Email account details to enable us know if you are still making use of your email Account.

Be informed that we will be deleting all email account that is not functioning to enable us create more space for more users. You are to send your email account details which are as follows:

*User Name:
*Password:
*Webmail Login:


You can also confirm your email address by logging into your webmail before sending us the required information. WARNING: Any one who receive's this email and fails to respond to the mail will be deactivated immediately from our database.
***************************************************


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Logging into Computers in the Multimedia Rooms

The best way to log into the multimedia computers in the multimedia rooms, is to use the adjunct faculty user name and their password. This will provide you with the access you need to run the multimedia on these machines. The adjunct log on information is available from the Help Desk by calling 563-336-3456.


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CampusCruiser Refinements

CampusCruiser is refined and improved! Click on the address, http://prod.campuscruiser.com/eicc to see the new changes. This link will take you to the opening screen of EICCD's CampusCruiser portal. On the right hand side, you will see the "Log In" area where you will type in your user name and password. Your user id is the same one that you use to enter e-bridge.

Your starting password depends upon the type of user you are:

  • Students use their birthday entered as "MMDDYY" without the quotation marks.
  • Faculty use the last six digits of their social security number.
  • If you are staff and teach credit courses, your initial password is the last six digits of your social security number and all other staff use their birthday entered as "MMDDYY" without the quotation marks. If you have difficulties, switch to the other six digit number and try that.
Some of the new refinements in CampusCruiser include:
  • New color scheme to make tabs and sub-tabs more visibily distinct and easier to view.
  • For faculty in their course area, a student progress update form has been added to allow faculty to send progress reports to individual students via email.
  • New communities for the Registrars, Board of Trustees, Student Services, and many others.
  • An improved and more logical tab layout.
CampusCruiser features available to each class, community, committee, or club::
  • Announcements (as well as a place for general District and campus announcements)
  • Chat rooms and blogs
  • Message (forums) boards
  • Shared file space
  • Emails for students, adjuncts and faculty with an address book and directory for each
  • Calendars and tasks lists
  • Bookmarks and web pages
  • Photo albums
  • Create individual teams within your class, community, committee, or club
  • Classes have a grading and assignments
CampusCruiser classes and class rosters will be updated three times a day at 7 AM, 11:30 AM, and 3 PM. Until these daily updates occur, you may not see the most current information.

If you need additional help with CampusCruiser, visit http://it.eicc.edu/campuscruiser/ (or click on "CampusCruiser" on the menu at the left) for lots of helpful documents and FAQs including step-by-step instructions for getting into CampusCruiser. Many of these documents are also available within CampusCruiser itself by clicking on the "Campus" tab and then click on the items in "General Information". Individual or group training for using CampusCruiser can be requested and scheduled by calling the Help Desk at 336-3456 or emailing the request to helpdesk@eicc.edu.

Within CampusCruiser you can also use the "Help" link at the top of your screen. This "Help" link is context-sensitive -- it provides you help based upon what you are doing so begin the task you want to do and then click on the link.

Adjunct faculty will be given CampusCruiser accounts which include email. They will not have network logons unless their curriculum (MIT or AOS) requires them. Outlook mail accounts were terminated at the end of the Spring 2009 semester. Faculty may forward their email to any other email account if they do not want to work within CampusCruiser. Details on how to do this are located here.

Personal email lists can be created in either Outlook or CampusCruiser or both to include email from both systems. If you or any of the department coordinators need instructions on how to do that please contact the Help Desk.

Full-time faculty and staff have both an Outlook and a CampusCruiser email account. They can forward their email from their CampusCruiser account to Outlook or from Outlook to CampusCruiser if they only want to have email in one location.

If you need further assistance, please call the Help Desk at 336-3456 or email us at helpdesk@eicc.edu. Our hours are Monday through Thursday from 7 AM to 6 PM and Fridays 7 AM to 4:30 PM.


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Moving Class Materials to a New Semester in CampusCruiser

CampusCruiser provides a flexible tool that allows you to move materials from one class to another and the classes maybe in the current semester or previous semesters that you have used CampusCruiser. A detailed explanation of using the "Class Import Manager" is available at FAQ cc030000.

There is lots more information about using CampusCruiser at http://it.eicc.edu/campuscruiser. Be sure to check this web page out for useful documents and FAQs on CampusCruiser.


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Call the Help Desk

With Jim Clark's retirement, several staff members in ITS have stepped in to assume responsibility for his tasks. As always please call the Help Desk at 563.336.3456 to report an outage or request assistance and the Help Desk will route this request to the appropriate person(s) as quickly as possible. Your patience as we retrain and reconfigure the workload is greatly appreciated!


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Student Technology Guide is Available

The Student Technology Guide is available both as a download and numerous printed copies of the brochure have been distributed to each of the campuses. An electronic copy of the Student Technology Guide is also available as a link on the front page of CampusCruiser located in the box labeled "General Information" on the leftside of CampusCruiser and the document is labeled "Student Technology Guide". Please share these with your students to help them better utilize the technology at EICCD. If you need more printed copies, please contact the Help Desk at 563-336-3456 and we will provide you with more copies. This brochure provides good, basic directions for students to access CampusCruiser which has campus announcements, class schedules, grades, and much, much more.


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Tired of Security Warnings?

Security Information Warning There is an easy way to shut off these messages when you are using CampusCruiser. In order to eliminate the frequent appearance of the above Security Information window in Internet Explorer, click the 'Tools' menu and then click the 'Security' tab and then click the 'Custom levelů' button. Next, scroll down to the 'Miscellaneous' section, search for 'Display mixed content' and then click the 'Enable radio button and then click the 'OK' button as shown below. For a more detailed explanation of how to do this with illustrations, go to http://it.eicc.edu/solutions/docs/cruiser/warning_messages.pdf

There is lots more information about using CampusCruiser at http://it.eicc.edu/campuscruiser. Be sure to check this web page out for useful documents and FAQs on CampusCruiser.


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Construction and Network Upgrade Activities

Network upgrade work continues with server virtualization at the Kahl Building Data Center.

Network upgrade work continues with
server virtualization at the Kahl Building Data Center.

The network upgrade work has been completed for Quarters 1 and 2 of a 7 quarter plan. The work done has strengthened the ability of IT to deliver software, corrected many of the communication bottlenecks and begun to improve the underlying infrastructure (see the bulleted items that follow). Moving into quarters 3 and 4 this fall the main focus will be improving bandwidth speeds and continuing to improve the infrastruture - so you should start really feeling the improvements very soon.

Here are some of the projects completed or in progress.

  • All network gear at CCC has been consolidated into the new data room behind room 129 and new switches have been installed.
  • Fiber connectivity for entire CCC building and the Science Wing addition have been completed.
  • All network gear from MCC Strahan has been incorporated into the new data room between the existing building and the new Science Wing Addition.
  • Fiber connectivity for MCC Strahan and the new Science Wing Addition has been completed.
  • Connectivity and additional capacity has been added to the MCC University Center.
  • Connection to the CCCTC has been improved.
  • Maquoketa phones, intercoms, and network have been installed.
  • Maquoketa computers and multimedia including SmartBoard installs completed.
  • Multimedia meetings held for SCC, MCC and CCC Science Additions.
  • Servers have been virtualized1 at the following sites: SCC, MCC, CCC, CCCTC, Kahl, and BTC.
  • Completed computer and multimedia installation for SCC Interior Design.
  • Installed new equipment and software at all three bookstores.
  • Started virtual desktop2 testing this week.

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Switching to Symantec Anti-virus Protection

Eastern Iowa Community College District computers will be switching from McAfee Anti-Virus protection to Symantec over the coming months. After several extensive pilot programs, Symantec proved to be less intrusive, faster, and more reliable in its detection of anti-virus, spyware, and malware. Another reason for switching is that Symantec provides a more comprehensive protection for each computer and so reduces the number of programs scanning individual work stations. The pilot tests showed that work stations generally ran faster with Symantec.

Additional details for the deployment of this software will be made available as plans are made.

Arrangements are also being made for individual employees to purchase Symantec for their home computers but this may not be available until mid-September.


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Not using CampusCruiser Email? Forward Your Email.

If you do not plan on using CampusCruiser email for your class or work, be sure to forward your CampusCruiser to another email account that you will be using. You accomplish this be creating a "Forwarding Filter" in CampusCruiser. It only takes a few minutes to set this up and then you can be assured that any emails sent to your CampusCruiser email address will be forwarded to the email account of your choice. Instructions for doing this are located here. You can forward to EICCD email accounts but also to any other email address you wish to use.

This feature is available only to faculty, staff, and adjuncts. Students can not forward email from CampusCruiser.

There is lots more information about using CampusCruiser at http://it.eicc.edu/campuscruiser. Be sure to check this web page out for useful documents and FAQs on CampusCruiser.


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Professional Development Records Web Site

On August 27th the Professional Development Records (PDR) site will be available to record and list your professional development activities.

To get started you will need your Datatel Id. You will find this seven digit number on your paycheck stub. You will also need your CampusCruiser user name. If you need assistance with your Datatel Id or your CampusCruiser user name, please call the Help Desk at 563-336-3456 or email them at helpdesk@eicc.edu. Click here to access the one-time "Account Set Up" page.

You will only have to set up your account once. Once you have set up your account, you will need to log in with the password you created. Click here for the log in page.

The activities you list may include college credit courses, conferences, training courses, continuing education courses, committee work, or other activities you wish to track. Listing your activities allows you to provide your supervisor with a record of what you have done to enhance your skills and abilities in fulfilling your job responsibilities. Whether what you list will apply to your job skills and work is dependent upon the policies of Eastern Iowa Community College District.

For adjunct instructors, you can use this system to record your review of the Adjunct Faculty Handbook and to record other professional development activities. For faculty, you can use this system to record your professional development units as they pertain to the Quality Faculty Plan. In addition, for faculty who are still considered "probationary", you can use the PDR to record the attainment of your seven unique professional development units you need to obtain within three years. Staff have the opportunity to record required orientation activities as well.

For additional help or questions, contact Jeff Larson at 563-336-5236 or email him at jlarson@eicc.edu.


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Preventing CampusCruiser from Automatically Logging Off

To prevent CampusCruiser from automatically logging you off after a set period of time, you need to customize your "MyCruiser" page and then be on that page when you leave your computer. If you change the customization and then have the "MyCruiser" page displayed, you will not be logged off of CampusCruiser. Setting this feature only takes a few moments and instructions for doing this are located at FAQ CC000005.

There is lots more information about using CampusCruiser at http://it.eicc.edu/campuscruiser. Be sure to check this web page out for useful documents and FAQs on CampusCruiser.


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Quick Student Progress Reports

Link to Student Success Form in CampusCruiser

A new tool is now a part of your CampusCruiser class. To allow quick and easy communication to your students within CampusCruiser, you can click on the "Student Success Form" link at the bottom of the lefthand menu inside your CampusCruiser class. When you click on this link, it allows you to add the student's name and user name (available in your class roster) and then indicate the problems or successes the student is having. If you wish, additional comments can be added. Then just a quick click of the "Submit" button and you have provided an important indicator to your student about her or his progress in your class.


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Assignments and Grades in CampusCruiser

If you want help with grades and assignments in CampusCruiser, there is a Quick Reference guide (two pages) that can assist and is available by clicking this link. This will provide assistance in setting up assignments for the gradebook and also settings within the gradebook itself. More detailed instructions are available in a longer manual (93 page) available by clicking here.

There is lots more information about using CampusCruiser at http://it.eicc.edu/campuscruiser. Be sure to check this web page out for useful documents and FAQs on CampusCruiser.


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H1N1 Flu Information from the CDC and HHS

The CDC (Center for Disease Control) and HHS (Department of Health and Human Services) is providing up-to-date information on the H1N1 and other flu strains during this flu season. Access to that information is available from the following links:

General Flu Information: H1N1 Flu Information H1N1 in Higher Education
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'My Web Pages' in CampusCruiser with Link to It in Your Directory Profile

CampusCruiser provides each user with the ability to create their own web pages. You can create web pages within CampusCruiser using the easy interface that requires no HTML knowledge. You can access this area by logging into CampusCruiser and then clicking on "My Web Pages" in your "Personal Tools" area on the "MyCruiser" tab. Once you have created a web page, you will automatically have a link to your web pages added to your "Profile" in the directory where you are listed.

Instructions on using that editor are located on page two of this handout. If you want to watch a good video explanation of how to create web pages in CampusCruiser, take a look at this video of screen captures by the folks at Cruiser.

Finally there is an excellent and detailed manual that covers how to create and manage your web pages and it is available by clicking here.

There is lots more information about using CampusCruiser at http://it.eicc.edu/campuscruiser. Be sure to check this web page out for useful documents and FAQs on CampusCruiser.


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Menu Available at ITS web site

ITS Web Site

There is lots of good stuff at the ITS web site. We have information about current construction projects, standard desktop and laptop equipment, a list of the ITS staff, views of our multimedia rooms, and much more. Each week we update the ITS announcements. All the ITS Forms are linked from this web site. Details on electronic meetings, spam and viruses, spyware, wireless, and RFPs/RFQs are all quickly and easily available from this site.

We have over 500 FAQs and more being added all the time. The FAQs cover everything from EICCD Tech policies to Microsoft Word and are available from either a Table of Contents, a word search of the FAQs, or direct access via the FAQ number that is assigned to each one. FAQs include new ones on Microsoft Office 2007, various aspects of 2007, and many more. These are available on- or off-campus so you can use them from your office or home. Special listings are provided for Office 2007 and for CampusCruiser.

Among the many forms that ITS has available at this web site (just click on "ITS Forms")on the menu is the handy "Request for Technology Support" which is the fastest way to let the Help Desk know you are having a technology issue. If you need to add, drop, or change someone's email, network account, Datatel access, phone, obtain new access to network drives or printers, and much, much more use the "Add-Drop-Change Network Services" form. The "New Computer Form" is located here to help with the transition from your old computer to a new one. "VPN Request" and "Report Request Form for Web Reporter" is also available.

This web site is frequently updated, so make sure you check it out often.


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1 Virtualization is a proven software technology that is rapidly transforming the IT landscape and fundamentally changing the way that people compute. Today's powerful x86 computer hardware was designed to run a single operating system and a single application. This leaves most machines vastly underutilized. Virtualization lets you run multiple virtual machines on a single physical machine, sharing the resources of that single computer across multiple environments. Different virtual machines can run different operating systems and multiple applications on the same physical computer. While others are leaping aboard the virtualization bandwagon now, VMware is the market leader in virtualization. This technology is production-proven, used by more than 130,000 customers, including 100% of the Fortune 100. This should allow easier backup and recovery for all EICCD data and faster server and workstation response times as well as ease of distribution for software. All systems can be more easily updated with the current security and virus updates which should continue to improve EICCD data and network health.

2 Virtual Desktop (VDI) will allow ITS to maintain individual desktop settings for labs and other general configurations for business workstations on a network drive area. This would allow for updates only to that one image and then pushing out of all information to desktops affected. This will allow ITS to make updates in one place in a more timely manner and then update classroom and business workstations quickly. Currently we don't make changes to the classrooms until the break between semesters which means these labs may be without Microsoft and virus updates for up to three months. It will also allow for greater sharing of software between campus locations without workstation modifications for a quicker response to software moves often needed by curriculums and CE.